Shipping Policy
Thank you for shopping with Luzzin, a brand owned and operated by OXXAL LLC. We are committed to providing fast, reliable, and secure delivery for all orders placed through our website.
Company Address:
7402 Lockport Place, Suite E,F
Lorton, VA 22079, United States
For any shipping-related questions, you can contact us at info@luzzin.com.
Order Processing Time
All orders are processed within 1–3 business days.
Processing times may be slightly longer during holidays, sales periods, or product launches.
Once your order ships, you will receive a confirmation email containing your tracking information.
Shipping Time
Estimated delivery time for U.S. domestic orders is 3–7 business days.
Delivery times may vary depending on location, weather conditions, and carrier delays.
We do not specify a particular shipping carrier; orders may be shipped using various major U.S. carriers based on availability.
Free Shipping
We offer free standard shipping on all U.S. orders over $100.
Orders under $100 will have shipping fees calculated at checkout.
International Shipping
International shipping availability may vary depending on your destination. Please note:
-
Delivery times vary by country
-
Additional customs duties, taxes, or import fees may apply
-
Such charges are the responsibility of the customer
For international order inquiries, contact info@luzzin.com.
Order Tracking
Once your order has shipped, a tracking number will be emailed to you.
Please allow 24–48 hours for tracking updates to appear.
Shipping Address Issues
Customers must ensure that their shipping address is entered correctly at checkout.
Luzzin is not responsible for orders lost due to incorrect or incomplete addresses.
If a package is returned to us due to an incorrect address, additional reshipping fees may apply.
Lost, Delayed, or Damaged Packages
Luzzin is not responsible for delays caused by carriers, weather, or customs.
If your order is significantly delayed, marked as delivered but not received, or arrives damaged, please contact us within 7 days at info@luzzin.com with your order details and supporting photos.
We will assist you promptly.
Questions
If you have any questions about this Shipping Policy, contact us at:
info@luzzin.com
