Privacy Policy

This Privacy Policy explains how Luzzin, owned and operated by OXXAL LLC, collects, uses, stores, and protects your personal information when you visit our website or make a purchase.

Company Address:
7402 Lockport Place, Suite E,F
Lorton, VA 22079, United States

Contact Email: info@luzzin.com

By using our website, you agree to the data practices described in this Privacy Policy.

1. Information We Collect

We collect information in two ways: information you provide directly and information collected automatically.

Information You Provide:

Name
Email address
Phone number
Billing and shipping address
Payment details
Account information
Order history and customer support messages

Information Automatically Collected:

IP address
Browser type and device information
Pages viewed and time spent on site
Cookies and tracking data
Analytics metrics (traffic, performance, behavior)

This helps us operate, improve, and secure our website.

2. How We Use Your Information

We use your information for purposes such as:

Processing and fulfilling orders
Sending order confirmations and updates
Providing customer support
Improving website performance and user experience
Preventing fraud and unauthorized activity
Personalizing content and recommendations
Marketing and advertising (with your consent)

We do not sell your personal information.

3. Payment Processing

Payments are processed securely through trusted third-party platforms (e.g., Stripe, PayPal, Shopify Payments).
Luzzin does not store full credit card numbers or sensitive payment data.

4. Cookies and Tracking Technologies

Our website uses cookies to:

Enable essential site functions
Improve speed and usability
Analyze website performance
Support targeted advertising (Meta Pixel, Google Ads, etc. if enabled)

You may adjust cookie preferences through your browser settings. Disabling some cookies may impact functionality.

5. Sharing Your Information

We only share information with trusted third parties when necessary to operate our business, including:

Payment processors
Shipping carriers
Fraud prevention tools
Analytics providers
Marketing platforms
Web hosting and technical support services

These providers may access limited data solely to perform their functions.

6. Data Retention Policy

We retain personal information only for as long as necessary to:

Complete transactions
Provide customer service
Meet legal and regulatory obligations
Maintain business records

You may request deletion of your personal data at any time by contacting info@luzzin.com.

7. Data Security

We take industry-standard security measures to protect your information, including:

HTTPS website encryption
Encrypted payment processing
Restricted internal access
Routine system monitoring

Despite these measures, no system is completely secure. We cannot guarantee absolute protection.

8. Your Rights

Depending on your location, you may have rights such as:

Accessing the personal data we store
Requesting corrections
Requesting deletion
Opting out of marketing
Requesting a copy of your information

To exercise your rights, contact info@luzzin.com.

9. CCPA (California Residents)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what data we collect
Right to request deletion
Right to opt-out of data sale
Right to non-discrimination

Luzzin does not sell personal data.

Requests can be made to info@luzzin.com.

10. GDPR (European Union Residents)

For EU users, we comply with the General Data Protection Regulation (GDPR).

Legal bases for processing include:

Contractual necessity (order fulfillment)
Legitimate business interests
Legal obligations
Consent (for marketing purposes)

You may withdraw consent at any time.

11. Email Marketing

If you subscribe to our newsletter, we may send:

Promotions
New product announcements
Exclusive offers

You can unsubscribe at any time via the link in our emails or by contacting us directly.

12. Third-Party Links

Our site may contain links to external websites.
We are not responsible for their content or privacy practices.
We recommend reviewing their Privacy Policies before providing any personal data.

13. Changes to This Policy

We may periodically update this Privacy Policy.
The latest version will always be available on this page.
Your continued use of the website constitutes acceptance of any updates.