Refund & Return Policy

Thank you for shopping with Luzzin, a brand operated by OXXAL LLC.
We want you to love your jewelry, and we stand behind the quality of every piece. If you are not satisfied with your purchase, please review the return and refund guidelines below.

Company Address:
7402 Lockport Place, Suite E,F
Lorton, VA 22079, United States

Contact Email: info@luzzin.com

Eligibility for Returns

We accept returns within 14 days from the date your order is delivered.

To be eligible for a return, items must be:

Unused and unworn
In their original packaging
In the same condition as received
Free from customer-caused damage

We cannot accept returns for:

Used or worn jewelry
Items missing original packaging
Personalized, engraved, or custom-made pieces
Final sale / clearance items
Items showing visible signs of wear, damage, or alterations

Return Process

To initiate a return, please contact info@luzzin.com with:

Your order number
The reason for your return
Clear photos of the item (required for damaged or defective products)

After your request is approved, we will provide return instructions and the return address.

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns (wrong size, changed mind, etc.).
If the item arrives damaged, defective, or incorrect, Luzzin will cover return shipping.

Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 7 days of delivery.
Include photos and your order information so our team can assist promptly.

We will offer a replacement or a refund depending on availability.

Refunds

After we receive and inspect your returned item, we will notify you about the approval or denial of your refund.

If approved:

Refunds are issued to the original payment method
Please allow 5–10 business days for the refund to appear on your statement

Refunds may be denied if the item shows signs of wear or does not meet return criteria.

Exchanges

We do not offer direct exchanges.
If you need a different size or product, you may return the item (if eligible) and place a new order once your refund is processed.